LIVE WEBINAR
Crafting the perfect client experience: A formula for event business success
Thursday, August 1st, 2024
1:00 pm ET / 10:00 am PT
Duration: 1 hour
Register now!
Ready to build stronger client relationships and create a seamless customer experience for your business?
Join us for this webinar where we'll dive into the keys to successful client relationships and best practices for tailoring the customer experience for success.
In this webinar, you'll learn about...
How to start a client relationship the right way
Demonstrating a commitment to understanding your client's goals by prioritizing clear communication and personalized attention.
Onboarding customers for success
How to measure and evaluate customer experience
Using a combination of surveys, social media monitoring, and customer data analysis to put yourself in your clients’ shoes.
How to improve on customer touchpoints
Focusing on personalization, efficiency, and clear communication across all interactions to ensure smooth communication.
Learn from industry experts
Join our panelists for a discussion and Q&A about the keys to successful client relationships and best practices for tailoring the customer experience for success.
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Daniela Justus
Speaker
Co-Founder,
Wedding Industry Ads
Daniela Justus is an artist, marketing strategist, and multi-passionate entrepreneur based in Lubbock, TX. With an interest in collaboration, intentionality and holistic business strategy, she found Digital Advertising to be the perfect marriage between data analytics and creative problem solving. Daniela, along with her business bestie Whitney Hodges, co-founded Wedding Industry Ads: a boutique advertising agency specializing in paid lead generation on Google & Meta for wedding pros. In addition to making advertising more accessible to venues and vendors in the wedding industry, Daniela also specializes in offering Digital Ads Management and Evergreen Funnel Strategy for online business coaches, course creators, small agencies, and service providers.
Jess Caudill
Speaker
VP of Operations,
Planning Pod
Jess excels in optimizing business growth and operational efficiency for hospitality and event businesses ... and is also a sought-after speaker in the events industry. In her 5+ years at Planning Pod, she has held a variety of customer facing positions ranging from Customer Support & Training to leading Operations and Sales teams. Jessica currently oversees business operations while also contributing to the strategic planning and direction of the company. Passionate about supporting businesses in the events and hospitality industry, Jessica leverages her experience in corporate franchising, real estate and educational development to provide businesses with the tools and strategies needed for sustainable growth.
Hannah Barnes
Moderator
Marketing Manager,
Planning Pod
Hannah has been serving events and hospitality customers since 2021 in both marketing and customer success roles. She thrives at the intersection of data-driven strategy and creativity and actively contributes to the development and implementation of Planning Pod's brand strategy. Her extensive background in customer service and music education drives her unique perspective in providing event professionals with valuable insights into creating amazing experiences and growing their businesses. Outside of work, Hannah is a lifelong musician, amateur baker, trail runner, yogi, and dog training enthusiast. She also embraces her role as a bonus mom and cherishes the joys of family life.